Trading Terms and Conditions

The use of Mulbury Clothing website is subject to acceptance of these Terms and Conditions. By visiting our website Mulbury Clothing, you accept our Terms and Conditions. If you do not agree to our Terms and Conditions, you must not use our website. This website is subject to change its Terms and Conditions without notice.

Queries and quote requests in writing are to be addressed to mulburyclothing@gmail.com or info@mulburyclothing.com.au

Queries or request a quote verbally on 0408 050 222 or 02 8628 0469.

Payments

All transactions to be made in AUD through Amex, MasterCard and EFT. However, standard credit card fee is applicable. GST rate in Australia is presently 10%. Your financial details while making purchase from Mulbury Clothing would remain secure. At no stage do we have access to your credit card details. We are serious to protect your details.

Shipping

Shipping will be effective on confirmation of payment. Shipping costs are processed with your order even if delivered to remote locations and shall be advised prior to despatch.

Delay in despatch would be informed immediately. However, customers would bear with us for delay caused by common courier, international or Australian Custom Department or natural disaster.

Refund Policy

All items supplied are carefully inspected before packing and shipping. In case of any damaged goods, you can notify to customer care or email us for either return or refund if applicable.

Decorated goods that have embroidery or screen printing with your Logos or Artwork cannot be returned or exchanged unless faulty or required by Law.

Returned goods would be required to be sent after our pre approval with in 7 days and should be reasonable in to original packing with all swing tags attached. It should not have evidence of wear and tear or any marks or cosmetic stains.

The cost of such freight is not refundable. The cost of the return freight and insurance is the liability of the purchaser. Returned items will be sent to manufacturer for its condition and a refund will be made in due course.

Where an item is sealed , it must remain sealed to receive a refund. Goods may be returned via Australia Insured Registered Mail.

Customers are responsible for the theft, loss or damage of the Goods once they are in their possession.

Artwork and Logo

We accept Artwork and Logo from customers and as such customers are responsible for seeking permission from the owners of the Artwork and Logo for its reproduction by us. It is customer's responsibility for copyright infringement for Logo use.

Extra fees may apply for set up for additional required colors or Logos that are larger than the standard size. In case of cancellation of Embroidery once proofs are taken, minimum fee of $20 including GST would be charged towards setting up of Artwork. In case of cancellation of screen printing prior to its production, minimum $40 fee including GST would apply to all orders towards cost of its setting up.

Logos ordered in different sizes and colors would cost extra. Any Artwork prepared by us is not to be used elsewhere externally without our permission.

Once items with Artwork are sent to production, it becomes branded and property of customer and cannot be cancelled.

Sample Policy

Due to administration time and shipping cost involved we do not provide samples.